Integrated Application Management and Support Services

Consolidate and simplify your SAP application management operations and software vendor annual support. Rimini Street Application Management Services (AMS) for SAP, combined with Rimini Street Support for SAP, gives you direct access to the expert engineers you've always wanted through an efficient, streamlined support model. The result? Better business outcomes with improved service levels and faster resolutions for increased productivity.


Capabilities

Rimini Street AMS for SAP complements existing Rimini Street core application support services, providing a wider variety of services for managing, administering, enhancing, monitoring and maintaining your mission-critical SAP systems. We deliver client-specific business outcomes, not just closed tickets.

Expert engineers by your side, reducing escalations
One streamlined management and support model, eliminating inefficiencies
Root cause analysis with expert guidance, improving delivery for critical projects

Key Benefits

Better Model


  • One streamlined, optimized solution simplifies operations and management
  • Experienced functional guidance, based on your service levels
  • Transparent software support without unnecessary development and manufactured project work

Better People


  • Expert engineers deliver improved service levels and resolutions
  • Improved case resolution ownership and accountability
  • More consistent service delivery and communication

Better Outcomes


  • Focus on client success versus closing tickets
  • Maximize budget, resource and time savings for digital and innovation investment
  • Simplify operations, lifespan and value of existing systems

Application Management Services for SAP

A unique Tier 2 support services complementing Tier 3 support services
SAP Business Suite
SAP Basis